Questions we get

Why can't my AI text customers yet? Texting needs a one-time carrier registration that takes 7 to 14 days. Voice works immediately, it doesn't wait on this. If it's been longer than two weeks, ask Megan to check the status.

Why can't my AI book a job yet? This almost always means your CRM isn't connected. Until it is, your AI can take a message but can't check your real calendar.

I don't have my CRM login handy right now, what do I do? Skip ahead to the other steps and come back to it. Everything else works without it, your AI just can't book real jobs until it's connected. Whoever does have the login can complete that one step later, the guide's still there when you're ready.

The quote my AI gave sounds generic, not like my real pricing. Covered in Prove it works, it usually traces back to CRM history still syncing, pricing not set to your real numbers, or nothing uploaded to Knowledge yet.

Do I have to give up my business number? No. You keep it. You set up conditional forwarding, so a call you don't answer within about three rings rolls to your AI instead of voicemail. Answer it yourself and nothing changes. See Forward your phone.

My calls go to voicemail instead of the AI. On an iPhone running iOS 17 or later, turn off Live Voicemail (Settings > Phone > Live Voicemail). It catches the call on the handset before your carrier can forward it. The rest of the fixes are in Forward your phone.

Can I change any of this later? Yes, everything on this list is editable any time, not a one-time setup you're locked into.

I'm stuck somewhere not covered here. Email support@autorev.ai, or ask Megan directly, she can see your account and knows exactly which step you're on.