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Check your voice agent

Who: the account owner. Time: under a minute to check, a few minutes more if something needs adjusting.

Where to check​

In your dashboard, go to the AI Staff hub (also called Agents). The Voice tile shows one of three states: live, still setting up, or not set up yet. This is a real-time check, not a guess, if it says live, it's live.

If it says live​

Call your own AutoRev number and listen. Confirm it greets callers with your business name and sounds the way you want.

If something needs adjusting​

Open the Voice agent page from the same hub. There's an editor where you can type a plain-language instruction, for example "sound a little more casual" or "always mention we offer free estimates," and it rewrites the script for you. You review the change before it goes live.

If it says not set up yet​

That usually means the phone number or a required piece of configuration hasn't finished. Ask Megan what's missing, she can see the exact gap and either fix it or tell you what to do.

Next​

Forward your phone, so calls you don't pick up reach your AI.